https://brasoftware.suportefreshworks.com.br/support/home 2025-06-08T08:01:53+00:00 always 1.0 https://brasoftware.suportefreshworks.com.br/support/solutions 2025-06-08T08:01:53+00:00 always 0.8 https://brasoftware.suportefreshworks.com.br/support/solutions/73000246740 2025-06-08T08:01:53+00:00 always 0.8 https://brasoftware.suportefreshworks.com.br/support/solutions/73000246926 2025-06-08T08:01:53+00:00 always 0.8 https://brasoftware.suportefreshworks.com.br/support/solutions/73000246927 2025-06-08T08:01:53+00:00 always 0.8 https://brasoftware.suportefreshworks.com.br/support/solutions/73000246936 2025-06-08T08:01:53+00:00 always 0.8 https://brasoftware.suportefreshworks.com.br/support/solutions/73000246937 2025-06-08T08:01:53+00:00 always 0.8 https://brasoftware.suportefreshworks.com.br/support/solutions/73000259698 2025-06-08T08:01:53+00:00 always 0.8 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000365590 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000388318 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000390659 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000390843 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000390981 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000393230 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000397759 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000407777 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000414955 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000416259 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000424352 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000427387 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000428594 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000446545 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000470245 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/folders/73000569260 2025-06-08T08:01:53+00:00 always 0.64 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000522324-configurando-canais-de-suporte-1-1-encaminhe-e-converta-seus-emails-de-suporte-em-tickets-no-freshd 2023-01-14T05:26:10+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000526553-configurando-o-freshservice-fluxo-de-integracão-do-freshservice 2022-03-29T02:02:22+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000526598-configurando-o-freshservice-configurando-seu-endereco-de-e-mail-de-suporte 2022-03-10T22:47:33+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000526646-configurando-o-freshservice-gerenciando-agentes-no-freshservice 2022-04-26T21:55:30+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000526762-configurando-o-freshservice-verificando-e-descobrindo-ativos-em-sua-rede 2022-03-10T22:48:32+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000526763-configurando-o-freshservice-requisitos-do-sistema-freshservice 2022-03-10T22:48:58+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000526774-configurando-freshservice-configurando-uma-caixa-de-correio-personalizada-no-freshservice 2022-03-29T02:02:06+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000526784-configurando-freshservice-lista-de-fusos-horários-suportados-no-freshservice 2022-03-10T22:49:55+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000526999-configurando-canais-de-suporte-1-2-suporte-multicanal 2022-03-31T17:37:23+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527000-configurando-canais-de-suporte-1-3-obtendo-feedback-do-seu-site-com-o-widget-de-feedback- 2022-03-31T17:37:33+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527013-configurando-canais-de-suporte-1-4-usando-o-nome-do-remetente-como-solicitante-do-ticket-em-emails- 2022-03-31T17:37:45+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527023-configurando-canais-de-suporte-1-5-criando-um-novo-ticket-no-portal-do-agente 2022-03-31T17:37:55+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527053-configurando-canais-de-suporte-1-6-como-mostro-o-widget-de-ajuda-do-freshdesk-no-wordpress- 2022-03-31T17:38:04+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527072-configurando-canais-de-suporte-2-1-adicionando-novos-agentes-de-suporte 2022-03-31T17:38:18+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527114-configurando-canais-de-suporte-2-2-nocões-básicas-sobre-agentes-em-tempo-integral-versus-agentes-oc 2022-03-31T17:38:39+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527171-guia-de-primeiros-passos-para-admins 2022-03-07T23:53:39+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527176-requisitos-de-sistema-e-navegador-para-freshdesk 2022-03-07T23:53:51+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527194-configurando-canais-de-suporte-2-3-organizando-agentes-em-grupos 2022-03-31T17:39:04+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527198-configurando-canais-de-suporte-2-4-cb-exemplo-de-modelo-de-guia-do-usuário 2022-03-31T17:39:34+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527199-configurando-canais-de-suporte-3-1-a-guia-clientes-e-o-que-ela-pode-fazer 2022-09-05T21:06:19+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527200-configurando-canais-de-suporte-3-2-criacão-de-empresas-e-contatos 2022-03-31T17:40:56+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527203-configurando-o-freshservice-lista-de-idiomas-suportados-no-freshservice 2022-03-10T22:50:24+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527204-configurando-canais-de-suporte-3-3-customer-360-obtenha-um-contexto-completo-sobre-o-seu-cliente 2022-03-31T17:41:08+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527224-configurando-o-freshservice-registro-de-auditoria 2022-04-28T18:48:13+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527651-configurando-canais-de-suporte-3-4-importacão-e-exportacão-de-dados-de-clientes 2022-03-31T17:41:20+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527659-configurando-canais-de-suporte-3-5-fuso-horário-e-idioma-formato-de-importacão 2022-03-31T17:41:39+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527734-configurando-canais-de-suporte-3-6-personalizando-os-campos-do-cliente 2022-03-31T17:41:50+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000527779-configurando-canais-de-suporte-3-7-mesclando-contatos 2022-03-31T17:42:01+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528007-configurando-canais-de-suporte-3-8-alterando-a-senha-do-cliente 2022-03-31T18:21:42+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528009-configurando-canais-de-suporte-3-9-associar-um-contato-a-várias-empresas 2022-03-31T17:43:56+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528012-configurando-seu-portal-de-autoatendimento-identificando-sua-central-de-atendimento-com-seu-nome-e- 2022-03-10T22:51:31+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528015-configurando-canais-de-suporte-3-10-identificando-contatos-com-um-id-externo 2022-03-31T17:44:07+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528016-configurando-seu-portal-de-autoatendimento-fazendo-login-e-acessando-sua-central-de-atendimento 2022-03-29T02:04:04+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528021-configurando-seu-portal-de-autoatendimento-usando-um-url-de-suporte-personalizado-e-apontando-o-cnam 2022-03-10T22:53:35+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528023-configurando-canais-de-suporte-3-11-personalize-seu-suporte-usando-segmentos-de-clientes 2022-03-31T17:44:18+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528025-configurando-seu-portal-de-autoatendimento-converse-com-chatbots-em-seu-portal-de-autoatendimento 2022-03-29T02:04:13+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528033-configurando-seu-portal-de-autoatendimento-solicitando-alteracões 2022-03-29T02:04:20+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528071-configurando-canais-de-suporte-4-1-entendendo-os-campos-padrão-em-seu-formulário-de-ticket 2022-03-31T17:39:20+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528082-configurando-canais-de-suporte-4-2-criando-campos-personalizados-em-seu-formulário-de-ticket 2022-03-31T17:43:39+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528113-configurando-seu-portal-de-autoatendimento-configurando-o-portal-da-central-de-servicos-após-a-alte 2022-03-29T02:04:28+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528119-configurando-seu-portal-de-autoatendimento-certificado-ssl-personalizado 2022-03-29T02:03:56+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528129-freshthemes-comecando-com-freshthemes 2022-04-26T21:54:29+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528289-configurando-canais-de-suporte-4-3-usando-campos-dependentes-em-seu-formulário-de-ticket 2022-03-31T17:44:29+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528294-configurando-canais-de-suporte-4-4-entendendo-os-status-do-ticket 2022-03-31T17:44:42+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528341-configurando-canais-de-suporte-4-5-criando-secões-dinâmicas 2022-03-31T17:44:51+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528574-configurando-o-freshservice-configurar-formulários-de-tickets-multilíngues 2022-03-29T02:03:31+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528575-freshthemes-nocões-básicas-de-layout-do-portal 2022-03-11T23:07:15+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528576-freshthemes-o-que-é-o-handlebars-js- 2022-03-11T23:13:05+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528577-freshthemes-paletas-e-códigos-hexadecimais 2022-03-11T23:20:38+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528578-freshthemes-parciais-e-espacos-reservados 2022-03-11T23:20:09+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528581-freshthemes-adicionando-estilos-personalizados-ao-seu-portal 2022-03-11T23:35:32+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528590-freshthemes-ajudantes 2022-03-12T00:58:49+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528592-freshthemes-personalizacão-completa-do-layout 2022-03-12T01:04:12+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528595-freshthemes-ajudantes-personalizados 2022-03-12T01:10:17+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000528596-freshthemes-visualizando-seu-tema-sem-publicar 2022-03-25T01:27:33+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000529062-freshthemes-eventos-personalizados 2022-03-14T18:40:05+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000529328-definicão-de-status 2022-03-31T17:46:15+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000529334-mesclagem-de-ticket 2022-03-31T17:46:22+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000529335-tratamento-de-tickets 2022-03-31T17:46:28+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000529338-tratamento-de-ticket-inserindo-link-na-resposta 2022-03-31T17:46:36+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000532742-freshthemes-espacos-reservados-globais 2022-03-23T20:03:40+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000532765-freshthemes-marcadores-dinâmicos 2022-03-23T21:48:25+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000532843-contatos-o-que-são-campos-de-contato-e-como-personalizá-los- 2022-04-19T00:32:48+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000532926-gerenciamento-de-usuários-nocões-básicas-sobre-agentes-em-tempo-integral-vs-ocasionais 2022-03-24T01:24:22+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000532927-como-adiciono-vários-enderecos-de-e-mail-e-números-de-telefone-a-um-contato- 2022-03-31T17:47:37+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000533175-gerenciamento-de-usúarios-configurando-uma-política-de-senha-no-freshservice 2022-03-25T01:25:32+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000533177-gerenciamento-de-usúarios-adicionando-campos-personalizados-para-usuários-solicitantes-e-agentes- 2022-04-26T23:34:53+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000533179-contatos-como-adicionar-e-usar-contatos- 2022-05-10T18:07:04+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000533181-gerenciamento-de-usúarios-importando-solicitantes-de-um-arquivo-csv 2022-05-02T19:23:42+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000534889-gerenciamento-de-usúarios-criar-e-gerenciar-grupos-de-solicitantes 2022-03-28T20:33:32+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000534892-gerenciamento-de-usúarios-adicionando-campos-personalizados-para-departamentos-solicitantes 2022-03-28T20:49:49+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535014-gerenciamento-de-usúarios-definindo-funcões-e-permissões-do-agente 2022-03-28T23:24:13+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535034-gerenciamento-de-usúarios-importando-informacões-do-agente 2022-03-29T00:01:01+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535042-gerenciamento-de-usúarios-exportando-informacões-do-agente 2022-03-29T00:56:11+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535043-gerenciamento-de-usúarios-mesclando-solicitantes-no-freshservice 2022-03-29T00:59:58+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535049-gerenciamentos-de-usúarios-criar-e-gerenciar-grupos-de-agentes 2022-03-29T01:19:47+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535051-gerenciamento-de-usúarios-adicionar-membros-observadores-a-grupos-de-agentes 2022-03-29T01:45:39+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535052-gerenciamento-de-usúario-associando-automaticamente-contatos-a-empresas 2022-03-29T02:01:29+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535279-sso-e-autenticacão-remota-sso-para-freshservice-usando-saml 2022-03-29T18:47:43+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535280-sso-e-autenticacão-remota-configurando-o-logon-único-sso-do-active-directory-para-autenticacão-re 2022-03-29T19:11:08+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535292-sso-e-autenticacão-remota-configurando-o-sso-do-microsoft-azure-ad-no-freshservice 2022-03-29T19:55:51+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535299-como-comecar-bem-vindo-ao-freshservice 2022-03-29T20:03:33+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535301-como-comecar-conheca-o-seu-caminho-freshservice 2022-03-29T20:12:33+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535302-como-comecar-publicacão-de-anúncios 2022-03-29T20:12:06+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535304-tickets-visualizar-tickets-atribuídos 2022-03-29T20:15:30+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535306-tickets-atalhos-de-teclado-para-sua-central-de-servicos 2022-03-29T20:18:46+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535309-tickets-atalhos-de-tickets 2022-03-29T20:33:59+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535310-tickets-trabalhando-com-tickets 2022-04-25T19:59:12+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535311-tickets-filtragem-de-tickets 2022-04-25T20:02:49+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535314-tickets-visualizacão-e-atualizacão-de-tickets 2022-04-25T20:08:54+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535316-tickets-atribuindo-tickets 2022-04-25T20:10:34+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535317-tickets-adicionando-tarefas 2022-03-29T21:05:51+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535319-tickets-adicionando-cls 2022-04-25T20:14:43+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535320-tickets-adicionando-notas-privadas 2022-04-25T20:19:20+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535322-tickets-adicionando-atualizacões-não-invasivas-usando-notas-públicas 2022-03-29T21:26:31+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535323-tickets-respondendo-a-tickets 2022-03-29T21:32:43+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535325-tickets-seguindo-tickets-e-adicionando-observadores 2022-03-29T21:35:06+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535328-tickets-mesclando-tickets 2022-03-29T21:42:43+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535329-tickets-executando-automacões-de-cenário 2022-03-29T21:47:11+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535335-tickets-adicionando-entradas-de-tempo-para-rastrear-o-tempo-gasto-em-tickets 2022-04-25T20:24:31+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535341-tickets-editando-tickets-e-outras-acões 2022-04-25T20:34:42+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535343-tickets-usando-comandos-de-e-mail-para-atualizar-as-propriedades-do-ticket 2022-03-29T22:45:08+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535352-criacão-de-horário-comercial 2022-03-31T17:46:44+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535360-configuracão-de-resposta-predefinida 2022-03-31T17:46:51+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535362-problemas-trabalhando-com-problemas 2022-04-25T20:43:27+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535363-problemas-vinculando-problemas-com-mudancas 2022-04-25T20:52:59+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535364-problemas-problemas-de-fechamento 2022-03-30T00:34:01+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535372-mudancas-trabalhando-com-mudancas 2022-04-25T21:11:37+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535377-configuracão-de-modelos-de-ticket 2022-03-31T17:46:59+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535378-alteracões-solicitando-a-aprovacão-de-um-membro-do-cab 2022-04-25T21:13:48+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535380-alteracões-adicionando-nota-de-revisão-após-o-lancamento 2022-04-25T21:19:47+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535382-alteracões-problemas-de-fechamento 2022-03-30T01:18:51+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535384-criando-políticas-de-sla 2022-03-31T17:47:07+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535387-ativos-trabalhando-com-ativos 2022-04-25T21:22:57+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535390-ativos-analisando-o-impacto-usando-mapas-de-relacionamento 2022-03-30T01:37:44+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535393-contratos-trabalhando-com-contratos 2022-04-25T21:26:19+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535396-base-de-conhecimento-trabalhando-com-base-de-conhecimento 2022-04-25T21:27:58+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535398-base-de-conhecimento-criando-artigos-de-solucão 2022-03-30T02:00:06+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535399-base-de-conhecimento-visibilidade-de-marcacão-e-edicão 2022-03-30T02:02:45+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535401-base-de-conhecimento-organizando-artigos 2022-03-30T02:08:08+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535408-pesquisa-como-a-pesquisa-funciona-no-freshservice 2022-04-25T21:32:50+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535518-como-comecar-configurando-sua-conta-freshservice 2022-03-30T18:36:03+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535520-configuracões-do-administrador 2022-04-26T19:44:24+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000535559-configuracões-do-administrador-configuracões-gerais 2022-04-26T20:30:17+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537197-configuracões-do-administrador-produtividade-do-helpdesk 2022-04-26T20:49:13+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537323-criacão-de-artigo-de-base-de-conhecimento 2022-04-19T00:33:15+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537325-configuracões-do-administrador-gestão-de-ativos 2022-04-26T21:36:29+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537326-configuracões-do-administrador-gerenciamento-de-usuários 2022-04-26T21:38:30+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537327-gerenciamento-de-incidentes 2022-04-26T21:38:59+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537534-criar-regra-de-encaminhamento-para-grupos 2022-04-19T00:45:36+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537560-cadastro-de-agentes 2022-04-19T00:14:08+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537566-gerenciamento-de-problemas 2022-04-26T21:40:01+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537568-gerenciamento-de-mudancas 2022-04-26T21:43:01+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537570-gerenciamento-de-liberacão 2022-04-08T00:28:39+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537577-criacão-de-grupos 2022-04-19T00:21:09+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537578-cmdb 2022-04-26T21:47:22+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000537584-gerenciamento-de-projetos 2022-04-19T00:51:22+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538066-criacão-horário-comercial 2022-04-19T00:15:30+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538067-solucões-base-de-conhecimento- 2022-04-19T00:50:09+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538069-relatórios 2022-04-26T21:48:32+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538071-intelliassign 2022-04-19T00:14:30+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538163-respostas-predefinidas 2022-04-19T00:16:25+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538173-criacão-de-tópicos 2022-04-19T00:19:05+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538175-criacão-de-arquivos 2022-04-19T00:27:40+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538177-regras-de-atribuicão 2022-04-19T00:19:27+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538184-experiência-offline 2022-04-19T00:16:46+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538192-integracão-com-o-freshdesk 2022-04-19T00:18:25+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538197-integracão-com-o-facebook 2022-04-19T00:12:41+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538200-integracão-com-o-freshservice 2022-04-19T00:18:47+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538202-integracão-com-o-shopify 2022-04-19T00:10:38+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538206-integracão-com-wordpress 2022-04-19T00:17:37+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538210-integracão-como-freshsales 2022-04-19T00:18:02+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538214-integracão-com-whatsapp-bussiness 2022-04-19T00:13:14+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538219-configuracões-do-messenger-web 2022-04-19T00:13:35+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538223-resolucão-automática 2022-04-19T00:17:17+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538500-campos-de-formulário-e-modelos-de-formulário-configurando-campos-de-formulário-para-tickets-proble 2022-04-26T23:43:28+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538502-campos-de-formulário-e-modelos-de-formulário-entendendo-os-campos-dependentes 2022-04-28T19:24:58+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538507-como-colocar-um-domínio-de-e-mail-na-lista-negra-para-evitar-a-criacão-automática-de-contatos- 2022-04-19T00:28:54+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538510-como-configurar-um-alias-de-e-mail- 2022-04-19T00:29:24+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538515-entregabilidade-e-desempenho-de-e-mail 2022-04-19T00:30:23+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538519-como-limitar-a-visibilidade-das-conversas-de-e-mail-para-diferentes-usuários- 2022-04-19T00:30:45+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538524-como-solucionar-problemas-de-conectividade-de-e-mail- 2022-04-19T00:31:12+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000538528-como-verificar-suas-configuracões-de-imap- 2022-04-19T00:31:26+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000539801-notificacões-por-e-mail-notificacão-por-e-mail-para-ativos-expirando 2022-05-02T19:09:46+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000539815-atualizacão-do-servidor-de-e-mail-data-center-dos-eua 2022-04-26T23:29:48+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000539817-atualizacão-do-servidor-de-e-mail-centro-de-dados-euc 2022-04-26T23:29:35+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000570589-criando-um-registro-spf 2022-07-22T19:30:01+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000593497-como-criar-modelo-de-template-para-o-whatsapp-facebook-bm- 2022-11-08T22:57:35+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000621203-gerenciando-múltiplos-workspaces 2023-10-27T19:09:30+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000633845-sso-azure-problema-ao-logar 2024-05-17T20:15:04+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000635247-integracão-do-freshservice-com-docusign 2024-06-11T00:47:20+05:30 always 0.512 https://brasoftware.suportefreshworks.com.br/support/solutions/articles/73000645516-um-guia-para-a-experiência-freshservice-multiconta-para-msps 2024-12-11T16:50:32+05:30 always 0.512